Effects of service quality dimensions including usability on percieved overall quality customer satisfaction and return intention in different hospital types
International Journal of Advanced Operations Management, Vol. 6, No. 4, Haziran 2014, s. 309-323
ÇALIŞIR FETHİ,BAYRAKTAROĞLU AYŞE ELVAN,ALTIN GÜMÜŞSOY ÇİĞDEM,KAYA BURCU